Piece of news - Tuesday May 19th, 2020
Wed 15 March 2023
Wed 15 March 2023
Would you like information about the programme, make a reservation by phone or email or is there a problem with your tickets? Contact us on weekdays from 9.30am to 4.30pm by phone or email. During the festival we are here for you daily, including weekends, from 8am to 6pm. Contact Customer Service at: +420 774 710 621 | email@example.com
The “Purchase ticket” button will offer you the option to purchase tickets for one specific concert. If you want to buy tickets for several concerts at once, book tickets via our Customer Service at +420 774 710 621 or by email at firstname.lastname@example.org. Payment for these reservations is possible online by card, in cash at LVHF sales points or by invoice (only for businesspeople with a valid company registration number).
1. eTicket (electronic ticket)
Important notice: To make ticket reservations with a later payment date and/or pay for tickets by invoice via the online payment form is possible until 2 September 2023. After this date it is only possible to pay online by card, by bank transfer within 24 hours, Google Pay, Apple Pay or the Edenred, Benefit Plus and Benefits employee benefit programs. Thank you for your understanding.
2. Printed tickets
3. Reservations by phone or email
The prices of individual tickets are listed in the details for each concert. These are the prices set by LVHF, with the exception of any fees for payment transactions on the part of the buyer.
Festival clients can use the following discounts:
Senior citizens 65+
Senior citizens aged 65 and above are entitled to a 5% discount on all categories. The discount is available online.
Discount for children under 15
Children under 15 are entitled to a discount of 50% on all categories. The discount is available online.
ISIC card holders
ISIC card holders are entitled to a 5% discount on all categories. The discount is available online.
ZTP card holders (Disabled)
ZTP card holders (1 person) are entitled to a 50% discount on all categories. The discount is available online.
ZTP-P card holders (Disabled)
ZTP-P card holders (1 person) are entitled to a 50% discount + a 50% discount for their escort on all categories. The discount is not available online, only at LVHF sales points.
Dear customers, please note the following information on discounts.
Thank you for understanding.
We hope that there should be no reason for ticket refunds for our concerts, but if there is, all information relating to ticket refunds is available at our General Business Conditions.
Your eTicket has not arrived one hour after purchase?
In this case, please contact GoOut at +420 222 703 070 or by email email@example.com as soon as possible (within 24 hours at the latest). It will be necessary to provide GoOut with your name, surname and the email which you used when placing your order. Before purchasing or reserving your tickets, we recommend you check that there is sufficient storage space in your email, the spam filter is on and that you have a good internet connection.
Did you accidentally give the wrong email address when placing your order?
Contact our Customer Service.
Are your tickets lost or destroyed?
According to the LVHF General Business Conditions no refunds are given for lost or destroyed tickets, though you should call our Customer Service who will try to help you. If you purchased an eTicket, it should be stored safely in an email, mobile phone or PDF file in a computer. For complete security we recommend registering at www.goout.cz before purchasing tickets. Your purchases will then be clearly visible in your account.
What happens if the concert is cancelled?
If the concert is cancelled, we will contact you immediately either by email or telephone given in the order form. If the concert is cancelled without a replacement, the ticket price will be returned in full in the form it was purchased. If the tickets were purchased at a ticket office (either in cash or by credit card), the refund will be given from the place of purchase. In order to gain a refund, it is necessary to present the original ticket. If this applies to an eTicket or a ticket printed at the box office and paid for online, by benefit card, bank transfer or invoice, then it is necessary to contact the festival in writing at firstname.lastname@example.org and attach a copy of the ticket (PDF or scan). Please note that refunds cannot be given for tickets or eTickets bought outside of the LVHF sales network.